FAQ

Effective October 1, 2021, the United States Postal Service (USPS) will extend its delivery standards for some First-Class mail for up to 2 additional days. Please note that this may delay your receipt of mail from us. If you have any additional questions please contact our support team: colorculturedesigns@gmail.com

Who is Color & Culture?

A small black family owned company based in Virginia, founded by a father & daughter. We created Color & Culture so that parents & grandparents everywhere (including ourselves) will have a go-to they can count on for clothing that celebrates melanin kids and their culture.

How does Color & Culture give back?

"Individual wealth is nice, but we are trying to build community wealth." -- Fatima, co-owner

We donate a portion of our proceeds from our "black girl magic" shirts to individuals experiencing sexual & domestic violence to YWCA Richmond 

We donate a portion of our proceeds from our "LGBTQ Pride Collection" to LGBTQ youth in Richmond via Nationz Foundation in Richmond, assisting the Greater Richmond Area with a special focus on the LGBTQIA+ community to access HIV and STI testing, linkage to care, and holistic services to increase wellness.

We donate a portion of our proceeds from our " Prioritize Black Women" shirt to support the mentoring of black school aged girls in Central VA through Pretty Purposed.

Where can I follow Color & Culture?

Instagram @colorculturedesigns
Facebook @colorculturedesigns

What methods of payment are accepted?

We accept all major credit cards including Visa, MasterCard, American Express, Discover. 

We accept PayPal as an alternate method for purchasing your order.

What are the prices of children shirts vs. adult shirts?

Short sleeve shirts:

Infant/Toddler/Youth = $14

Adult = starting at $29*

Long sleeve shirts:

Infant/Toddler/Youth = $18

Adult = starting at $33*

​

*add $3+ for size 2XL

Why are long sleeve onesies only available in white?

In an effort to keep our prices down, we only offer white long sleeve onesies.

Some designs only come in certain shirt styles and/or colors because we want to be able to offer low & simple pricing.

How much is shipping?

Shipping is FREE when you spend $30 or more. Purchases less than $30 are standard flat rate shipping of $5.00 

We ship products within tent (10) business days from your order. 

​If you need a product faster, please email us, , before placing your order.

Why do you ship orders in purple packaging?

Our orders are shipped in purple packages because purple represents royalty, which is how we want our customers to feel!

Where do you ship from?

Our home office in Richmond, Virginia.

Do you ship internationally?

We do not offer international shipping at this time. We currently ship to all addresses in the U.S. Please note that delivery to Alaska, Hawaii and APO/FPO addresses may take 10-14 business days.

What kind of shirts do you use?

Bella + Canvas

• 4.2 oz., 100% airlume combed and ringspun cotton, 32 singles

• Side seam

• Tearaway label

• Soft, lightweight cotton

​​

Gerber Baby Organic Cotton Onesie

• made with organic 100% cotton rib

• STANDARD 100 by OEKO-TEX certified product

• bodysuit features higher-in-the-front bottom snap closure for easy changing

​​

Note: We strive to use the above listed brands, but may use other brands (i.e. Rabbit Skins & Primary) of similar quality based on supply and demand.

What I want is currently out of stock. How long will it be to get restocked?

The time it takes to get a particular item back in stock varies. For an estimated time frame please send us an email colorculturedesigns@gmail.com. You can also subscribe for updates on our website to receive notifications.  

Do you offer promo codes or discounts?

Yes, because who doesn't love a good discount! The best way to know about current promotions and discounts is to subscribe to our emails, and to visit our site. We will frequently host contests and giveaways on Instagram & Facebook, so follow & like us!

How do I wash the clothes? Will they shrink?

Most of our styles are 100% cotton and we recommend washing them in cool water and hang drying. If you must use a dryer, dry on low, in order to prevent any potential shrinkage and damage to the design. Please do not iron directly on the design as this will result in damage.

What is your return policy?

We gladly accept cancellations--Request a cancellation within 1 hour of purchase by sending us an email. If a request for cancellation is not received within the first hour of purchase, we will be unable to cancel the order and/or issue a return of funds.

We do not accept returns or exchanges; however, please contact us if you have any problems with your order.

What if my order is damaged or defective?

Hopefully that does not happen, but if you have a damaged or defective item, please email us at  and we’ll take care of you. Please do not initiate a self-service return.

What if I need to change or cancel my order?

If you need to make changes to or cancel your order, please email us at  within an hour of your order being placed. If a request to cancel is not received within the first hour of purchase, we will be unable to cancel the order and/or issue a return of funds.

What are your business hours?

Our hours of business operation are Monday - Friday, 9:00 AM to 6:00 PM eastern time. During this time, we respond to emails within the hour. Outside of these hours, we are spending time with our loved ones. We can still be reached via email colorculturedesigns@gmail.com and we will get back to you the next business day.

Why should I create an account? Do I need an account to checkout?

Creating an account allows you to:

• checkout quicker

• place items in your shopping cart & return later to purchase

• review your order history and the status of your order

But, no, you do not have to create an account to checkout. ​

Who is responsible for the photography and logo?

The family photo of the owners was taken by Soho Photography.

The logo was created by Amanda Cummins Burger.